See What Our Clients are Saying About
On a very cold winter day, when one of our pilots
was having a hard time getting the engine started...
"Hey Dave. Just wanted to say thanks for
the help this morning. I will remember....NO PRIME from now on. I really
just assumed with the preheat and all it would need it. Anyways thanks
again. You really run a nice operation there, I really like the freedom
and how laid back it is, not like some locked down flight school.... See
you soon. Dylan"
An email received from the father of one of our foreign
commerical student pilots after having passed an FAA flight check...
"Hi, Dear David I would like to thanks you
for your efforts you put to train Akshay. I am obliged. SK"
After a client issued a refund of a birthday present that
was cancelled due to less than perfect weather...
"David, Thank you so much for your cooperation
in this matter. (That was fast) I highly appreciate your help. We will
be out of the country for a few months but I will contact you as soon
as we come back. Have a nice day and thank you very much again. We'll
keep in touch. Roxana"
When there was some confusion about how much of a refund
was due on a Learn To Fly Gift Certificate that was purchase over 1 year
"Sorry about that. I have no idea where
I got 236 from. You are absolutely right. It was 200. Thanks for sending
the check so quickly!"
An example of how our willingness to issues quick refunds
for any reason...
"David, I am sorry but I am going to need
a refund for the gift certificate. I thought it was going to make a great
unique gift but instead scared the living day lights out of my father.
So he definitely does not want to do it and I can't give it to anyone
... After receiving a prompt refund...
"David, Thank you again, and sorry for any inconvenience. I will
definitely keep my mind open for future gifts. Thanks Ariel ! "
A cleint wanted to downgrade a Gift Lesson from our Starter
Package to our Extended Introductory Flying Lesson...
"Hi David, thanks for the honesty with the
fast refund /payment. Jeff will
be very excited when he gets the lesson we will see you sometime after
8th That is our 17th Anniversary, so I thank you in advance for doing
you do best. Fly safe. see you in later June. Thanks, Diane! "